Terms & Conditions                                                                     Privacy Statement                                                          Conditions of website use.

Churchill Chairs is concerned to help you to retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment. We aim to provide our website visitors with a tailored web experience. By learning about you, we believe we can deliver more relevant content and provide you with a better service. You may be invited to supply personal information, particularly when you are seeking a special and/or personalised service. Supply of such personal information is optional, although, without it, certain services normally offered through electronic medium may be unavailable. Churchill Chairs is committed to protecting and respecting your privacy.

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. This statement discloses the current privacy practices for our website. If we make any substantive changes to this policy, we will announce these on our site. If you have any questions or concerns regarding this statement, you should contact us either by email, telephone, or letter at the number or address shown above.

What information will we gather about you?

Churchill Chairs collects certain information about visitors to its website which it uses to help it provide a website and service that is useful. We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.churchillchairs.com ("our site").
• This includes information provided at the time of posting material or requesting further services.
• If you contact us, we may keep a record of that correspondence.
• Details of your visits to our site and the resources you access.

Cookie information on Churchill Chairs

Cookies are small pieces of information which we put on your computer and are then stored on your computer, tablet or mobile phone whilst you are browsing. These cookies allow us to distinguish you from other users of our website, helping us to provide you with a better experience during your visit and allowing us to improve our site. The cookies that we use are for analytics. They allow us to recognise and count the number of visitors and see how visitors interact with the site. This enables us to ensure that users are finding the information that they are looking for more effectively. Churchill Chairs will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set when visiting the Churchill Chairs website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the site and your user experience.

Churchill Chairs use several suppliers that set specific cookies on the website on our behalf to deliver the services that they provide.

You can't be identified from these cookies and all information is anonymous. We only use these cookies to improve the functionality of our website.

To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Churchill Chairs does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.

Where will personal information about you be stored?

The information that you provide to us will be transferred to and stored by Churchill Chairs. By supplying such information, you consent to the above transfer and storage. Churchill Chairs takes steps to ensure that your information is treated securely to try and prevent unauthorised access and in accordance with this Privacy Policy.

Additionally, your personal data will only be stored for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How will personal information about you be used by us?

Personal information about visitors to our website may be used for one or more of the following purposes:

• To improve the content of our web pages.
• To customise the content and/or layout of our web pages for an individual visitor.
• To notify visitors about updates to our website.
• To contact consumers for marketing purposes.
• To provide visitors with information, products or services that visitors request from us or one of our associated companies in which we feel may interest them, and where visitors have consented to be contacted for such purpose.
• To allow visitors to participate in interactive features of our service when they choose to do so.
• To support your customer relationship with us.

Where a sale is fulfilled by a dealer, we cannot guarantee it will be the same service offering and Terms and Conditions as if it had been supplied direct by Churchill Chairs. We may share personal information with parties both in and outside of your home jurisdiction, and as result, we may transfer the information described in this policy to, and process and store it in, countries outside the European Union (“EU”) or European Economic Area (“EEA”), some of which may have less protective data protection laws than your country. If this would be the case, we will take appropriate measures to protect your personal information in accordance with this policy, primarily by using so called standard data protection clauses adopted by the European Commission. Outside the above, we will not disclose your personal information to any person, firm or company without first obtaining your prior written consent to do so. If you do not wish us to use your personal information for one or more of the above purposes, please let us know by contacting us by letter, telephone or email at the contact address or telephone number given above. 

Will the personal information about you held by us be used for direct mailings?

If you request contact from Churchill Chairs or our distributors and suppliers information about our products and services will be sent to you by a Churchill Chairs representative. We may contact you in order to ascertain whether you require a free consultation. If you do not want to receive such mailings or wish us to cease sending these to you, please let us know by email, telephone or letter at the above number or address. We will endeavour to remove your personal information from any lists held by us as soon as reasonably practicable.

How can you correct or revise the personal information we hold about you?

If you want us to correct or change any personal or other information held by us, please let us know by email, telephone, or letter at the above number or address.

You may also request erasure or portability of your personal data at any time.

Warning

While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that email and other electronic transmissions are insecure. Accordingly, neither Churchill Chairs, nor its associated suppliers and distributors warrant, guarantee or undertake that any transmission will not be intercepted and/or read by an unauthorised person.

Your rights

Our site may contain links to and from the websites of associated companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Churchill Chairs (we, us) conditions

These conditions do not affect your legal rights

1. Deposit

Because we will start incurring costs when we begin to make your Upholstered furniture you must pay a deposit when you place an order of 25%.

2. Cancellations

Please be advised you have a fourteen day (calendar days) ‘cooling off’ period in which to change your mind concerning this agreement and cancel if you wish to do so. Please note if your furniture is being made for YOU, there may be charges incurred. This right to cancel can be exercised by delivering, or sending (including by electronic mail methods) notice of your cancellation to us at any of the contact details below within 14 days starting with the date of receipt of this notice of the right to cancel this contract. Please be advised that notice of cancellation will be deemed to be served as soon as it is sent to ourselves and in the case of electronic mail from the day it is sent to us. Please be advised that we may begin preparation of the furniture for you as soon as the order is placed (unless specifically requested not to do so by yourselves) in order to obtain you the quickest delivery time possible – please see term and condition 1. of our terms & conditions entitled deposit. You may be required to pay for goods and services supplied in our performance of the contract, if performance has begun with your prior agreement before the end of the cancellation period.

3.  Ownership

We retain ownership of the goods until all monies have been paid.

4. Goods Buyback

We will not buy back any goods which we have sold.

5. Delivery

We will always attempt to deliver the furniture as arranged with you. When we or an approved delivery company make arrangements, we are as careful as possible to inform you of accurate dates, but we are not in a position to guarantee these dates. Failure by us to deliver at a pre-arranged date will not give you the right to cancel the order.

6.  Guarantee

The furniture you have ordered comes with a 12 month guarantee which starts from the date of delivery.
This guarantee covers the cost of replacement parts and labour for any fault caused by manufacture or installation. The furniture may be repaired or replaced at our discretion.

7. Preparation Work

We do advise all customers to Prepare the room before delivery. To remove old furniture or employ the services of their own tradesperson to do so as our team are only insured to deliver furniture and install your new furniture.

8. Balance

Payment will be expected when delivery is arranged and can be paid over the phone, Bank Transfer or Cash on delivery. No furniture will be left unless paid for.

9. Complaints

How to voice your concerns and resolve your complaints with us.
At Churchill Chairs we are committed to providing a high standard of service to you and all of our customers and we want you to be entirely satisfied with the service you receive from us. Informing us when you are unhappy with the service you experience gives us the opportunity to put matters right for you and improve our service in the future for all our customers.

Complaints Procedure

Should you have reason to raise a complaint about any of our products or service levels you should follow our standard complaints procedure.

In the first instance, contact a member of our customer service by telephone. You can reach the customer service team on 01943 884949 or email info@churchillchairs.com write to Churchill Chairs ltd 25 New Market, Otley, LS21 3AE